Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard and payments via PayPal.
We do not accept American Express cards.
We do not offer credit or account facilities.
How do I contact you?
The quickest and easiest method is by e-mail. Alternatively, you can call us on 0845 869 0275.
How quickly do you despatch my order?
We aim to despatch all orders placed online before 1:30pm on the same day. Orders placed after the cut-off time will be processed the following day. If there is a delay in despatch we will contact you to inform you.
Orders are usually sent on a next-day service through DPD or FedEx, however these are guide times. Please allow up to 21 days for delivery.
How do I return an item?
Please see our returns page for more details
I have a question not answered here?
Please e-mail us your query.